Abbott Security Solutions (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information when you use our website or engage our security services. We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Information we collect
We only collect information that is reasonably necessary to provide our services. This may include your name, email address, phone number, property address and any details you provide when you request a quote, submit an enquiry through our contact form, or communicate with us by phone or email.
When you visit our website, we may also collect limited technical information such as your IP address, browser type and pages viewed, through cookies and similar technologies, to help us improve site performance and security.
How we use your information
We use your personal information to respond to enquiries and quote requests, arrange and carry out on-site assessments and installations, provide ongoing support and servicing, and communicate with you about your security systems. We do not sell your personal information to third parties.
Disclosure of your information
We may share your information with trusted service providers who help us operate our business (for example, our website hosting provider and monitoring partners), and where required or authorised by law. Any third parties we engage are required to protect your information consistent with this policy.
Data security and retention
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You can control or disable cookies through your browser settings, although some parts of the site may not function properly as a result.
Your rights
You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate or out of date. To make a request, or if you have a privacy concern, please contact us using the details below.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact Abbott Security Solutions on 0402 775 558 or by email at sam@abbottsecurity.com.au.
This policy may be updated from time to time. Please check this page periodically for changes.